Appointment Booking Procedures

Q. How can I view my upcoming appointments?

You can access a list of your future appointments by clicking the 'Calendar' button in the menu.

Q: How can I schedule an appointment?

You can browse the schedule for existing availabilities. Here are the steps:
  1. Click on 'Schedule an appointment' in the menu
  2. Use the left and right arrows at the top left of the calendar to browse the schedule. Note that availabilities will appear as boxes on the calendar.
  3. Click once on an availability slot to schedule that it
  4. Follow the prompts to confirm and finalize the booking

Q. How can I cancel an appointment?

If you see a 'cancel' link beside your appointment on the 'Calendar' tab you can use this to cancel your appointment. If you do not see this link please call 416-978-8060 or email accessibility.services@utoronto.ca to cancel your appointment.  

Q. What can I do if I have a question or concern?

If your question/concern is urgent you should contact us through phone or in-person. Otherwise you can click the 'Submit a comment' item in the menu to send us a question or comment.
 

Q. What is the maximum number of appointments I can schedule in advance?

You can book one appointment per week, up to a maximum of two appointments in advance.If you have an urgent matter, you may want to contact the front desk at accessibility.services@utoronto.ca or call 416-978-8060